Sponsor |  lerryn | May 8, 10:09am | my thunderbird suddenly stopped working it said js3250.dll was missing i downloaded the dll but it still wouldnt work so i decided to download the latest thunderbird and whe i try to install the set up starts and then stops with the following error message, Help!
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|  npftm | May 8, 10:32am | | loads of stuff if you Google it. Not sure otherwise. Try deleting your Firefox and Thunderbird folders (inc. program) before reinstalling. |
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Sponsor | | Karolinger | May 8, 11:00am | Restart your computer before installing Thunderbird again, it's possible that the dll is still loaded in memory.
2: good idea.
If that doesn't work, you might want to scan your computer for virus and malware. |
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Sponsor | | lerryn | May 8, 11:04am | | i just tried with a different FF profile and the same thing happened! could it have anything to do with just installing songbird! |
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Sponsor | | Karolinger | May 8, 11:07am | Did you delete the folder where Thunderbid was installed?
Mostly, I think, C:\Program Files\Mozilla Thunderbird\ |
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| | npftm | May 8, 11:15am | | If you are using Firefox you will probably have to delete profiles/folders for that too, as I think both programs use the same DLL (which handles JavaScript) |
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Sponsor | | lerryn | May 8, 11:26am | when i tried to reinstall the old tbird 1.5 i get the following during installation
"error occurred during instalation - Cross platform COM : - 202 access denied" |
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| | npftm | May 8, 11:30am | | Either admin rights, registry error (if using Windows) or malware, as Karolinger suggested. Other than that I'm stumped. |
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Sponsor | | lerryn | May 8, 11:35am | | ok im scanning at the moment but i doubt virus i have real time protection as well as anti key logger, scan may take some time so going to eat back later....thanks for your help guys! |
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| | npftm | May 8, 11:36am | | Not sure which A/V you use but might be worth downloading a trial of Kaspersky and scan using that. If no virus or malware it sounds like some files are knackered. |
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